Retail Services - The Customer is NOT always right

Grand Rapids, Michigan 2 comments
Not resolved

So many people like to come to these places and vent about the horrible service they were given or how rude someone was.Now don't get me wrong I have had bad service too, but as a manager in the retail industry I have seen and heard so many bullcrap complaints from people(customer).

I ask that before you complain, that you put yourself in that persons shoes. Many people have no idea what retail work is like and also have no idea how what we put up with. Unfortuntly, where I live we have alot of theft and people that like to try to scam us until they get everything that they want for free.

So many people just come in making an *** out of themselves and then wonder why they get rude service in return.

You get what you give.

So anyway, that is my little rant.All I ask is that you step back, think about the situation you are complaining about, put yourself in that persons shoes that has to now try to help you, and you will probably find that you get better service.

Comments

Anonymous
Wetherill Park, New South Wales, Australia #36651

:grin

Oh I love it!!Some people are just so dumb!!

I agree with the coupon one. I had a guy come in just the other day who had used a ten dollar off coupon on his one hundred dollar purchase. It divides the discount among all items purchased.

He returned one item and thought he should get the forty cents back that he didnt pay because of his discount!!Oh brother!!

Anonymous
#36616

Too true.

I deal with online customer serivce. If you place an order on a big company's website and need to call in to ***, more than likely you've talked to me.

You wouldn't believe the *** I hear everyday or the *** complaints.

"I chose the free/cheap shipping and it's been 4 WHOLE DAYS and I still don't have what I ordered!"

"I purchased this item and I recieved the item and it's just fine. I just decided I don't want it anymore. So can you guys pay to have it sent back to you or just refund me my money and I keep the product?"

"What do you mean I can't pay cash?! I don't care if I'm placing an order on the internet!"

"I ordered this certain product and you accidently sent me two but only charged me for one. I think you should just give me the entire order for free because you troubled me by sending me more product on accident. Plus I want to keep the additional product."

"I have a coupon for 10 dollars off my purchase and a code for 10 percent off. Can I use that to buy a gift card?"

You *** people call, and bit and complain and all you want is free *** or a *** coupon.

I take about 160 calls a day. About 5 of those callers will have legitimate reasons to be pissed.

Retail Services - Delaying processing so you charge a Late Charge

Chicago, Illinois 0 comments
Not resolved

November 19, 2007

Retail Services – Best Buy

PO Box 15521

Wilmington, DE 19850-5521

800-365-0292

Re: Delaying processing so you charge a Late Charge

Customer Service,

I’m writing to get an understanding why I’m getting hit with late fees and I mailing my payment in plenty of time. My Retail Services payment is due on the 28th of the month. October I mailed all my bills on Saturday October 20th, American Express, FIA card services, State Farm Bank and Nordstrom Bank. Retail services are the only collector assessing a late charge for so call being one day late.

Saturday November 17, I called and spoke with supervisor David in customer services, he told me it could take mail 7 to 10 day’s payments to reach Baltimore. I didn’t believe this. In 7 days you could drive back and forth.

So I contacted my local post office (312-225-0218) and asked how long does a 1st class letter going from Chicago to Baltimore should take. 1st class mail should take 3 to 5 business days to reach Baltimore. David told me its double that. No 1st class mail in the continental US should take more than 5 days between large cities!!!

Since Retail Service uses electronic withdrawals, I can’t see front and back of my check.

The envelope used with the postmark and bar code info along the bottom is probably in the waste by now.

I want it recorded when this letter was received in Delaware. I’m mailing it Monday November 19. Excluding the holiday.

I want the late fee remove and credited my account. And stop this practice of intentionally delaying processing of payments so you can charge customers automatic late fees. Or you cancel my Best Buy account and close it out.

Sincerely,

Melvin Jackson

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